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Frequently asked questions
Orders and Deliveries
Preparation time is approximately 1 to 2 business days. Average delivery time is 1 to 7 business days.
Contact us as soon as possible, and we will see if it is possible.
Contact us as soon as possible to check if it is possible to modify your delivery address.
When your package is shipped we will send a confirmation email containing your tracking information.
We deliver worldwide. Additional delays may occur.
Depending on the products you order, there will be one or more packages each with a tracking number.
If you wish to return a product
Returns and refunds
You have 30 days after the date of receipt of the package to obtain a return or a refund.
If you have not received the correct product, please contact us at [email protected]