© Katana Heaven

Rated 4,8/5

FAQ

Our team is at your disposal

Would you like to contact us?

We are available from Monday to Friday between 9am and 5pm. Contact us at [email protected]

Frequently asked questions

Orders and Deliveries

Preparation time is approximately 1 to 2 business days. Average delivery time is 1 to 7 business days.

Contact us as soon as possible, and we will see if it is possible.

Contact us as soon as possible to check if it is possible to modify your delivery address.

When your package is shipped we will send a confirmation email containing your tracking information.

We deliver worldwide. Additional delays may occur.

Depending on the products you order, there will be one or more packages each with a tracking number.

If you wish to return a product

Returns and refunds

You have 30 days after the date of receipt of the package to obtain a return or a refund.

If you have not received the correct product, please contact us at [email protected]

If your product arrived damaged, do not hesitate to contact us at [email protected]

Express Shipping

with EMS/UPS

Safe Shopping

30 days guarantee

Customer care

Available from monday to friday

Secured Payment

Paypal/MasterCard /Visa