© Katana Heaven

Rated 4,8/5

Shipping Policy

How much does delivery cost?

The cost of delivery is calculated at the checkout depending on the size of the product, the weight and the carrier you choose.

How long will it take to receive my package?

To reduce the waiting time of our customers, we replace the pre-order by a direct delivery module from our workshops in Longquan and Thailand. As our products are handmade and shipped from different countries, the delays vary depending on the product you buy.

Estimated shipping time:

Katanas with

Express Shipping

: These are the katanas we have in stock in our warehouse in France, shipped within 1 to 3 working days. No customs charges in Europe.

-Chronopost delivery: 1 to 3 days
-Delivery by Mondial Relay: 2 to 4 days

Katanas

On Demand

: These katanas are made to order and shipped directly from our Longquan workshop. Order preparation time: 2 to 10 days. Packages arrive in bulk once a week and we take care of customs clearance for packages destined for Europe, before being shipped to you from our warehouse in France. For countries outside the European Union, customs fees may apply.

-SF EXPRESS delivery (To USA and Europe) : 5 to 15 days.
-UPS delivery (All except USA and Europe) : 7 to 10 days

About pre-orders:

Our team will be able to ship your package once we receive the stock at our warehouse by the pre-order deadline. Once the package is shipped, you will receive a tracking email.
If you have ordered a stock product and a pre-order product(s), they will be shipped together at the pre-order deadline.

I did not receive my package, what should I do ?

If after 31 working days after your order, you still have not received your package, send us an email at [email protected]

Express Shipping

with EMS/UPS

Safe Shopping

30 days guarantee

Customer care

Available from monday to friday

Secured Payment

Paypal/MasterCard /Visa